Terms and privacy

Terms and privacy

Service Terms

KKday(http://kkday.com, hereinafter referred to as “our website” ) provides related services 

to you in accordance with the usage terms, and other related regulations or announcements. 

When you use this service, it is deemed that you understand and have agreed to all the content 

and related announced regulations of these service terms. If you do not agree to a part or the 

entirety of our website’s usage terms, please do not fill in the basic information form, or 

complete the follow-up purchase procedures, or use our website’s service.

If you are under 20 years old, you should have a parent or guardian read, understand and 

agree to all the content of these service terms, as well as revised items, before using or 

continuing to use this service. When you use or continue to use this service, it is assumed that 

your parent or guardian has already read, understands and agrees to all the content and revised 

items of these service terms.

Apart from this, our website reserves the right to modify, temporarily suspend or permanently 

cease providing service without notice at any time. Our website may contain  other website’s 

links due to advertising or other sales promotion activities. If you click these links and are 

sent to another website, the usage terms and regulations related to privacy rights policies are 

no longer applicable. You must judge for yourself whether the related terms of other websites 

are sufficient or not to guarantee your rights before deciding to use another website’s service.

Service Scope

KKday provides a platform for you through our website where you can browse various kinds

of tours, tickets and travel related products. Ordering through our website represents that you 

are willing to purchase a product according to the listed price, as well as agree to follow other 

conditions stipulated by the website. If KKday accepts your order, it is deemed that a binding 

agreement has been established between both parties, and also represents that the supplier has 

confirmed your order. If we have already accepted your order, we will send you an e-mail for 

confirmation.

Our website releases related information to you according to information provided to us by 

suppliers. This is the service we provide to you. In the same way, suppliers and other 

representatives are responsible for updating prices, content, pictures, ordering conditions and 

other information through external websites or other plans. Although we manage 

appropriately while providing this service, we do not check or guarantee the accuracy, 

integrity, authenticity, and timeliness of information. We are also not responsible for errors 

(including obvious printing errors), interruptions (whether or not caused by 

website(temporary and/or local) breakdowns, repairs, updates, maintenance or other reasons), 

inaccurate, misguided and unauthentic information, or other non-released information. 

Suppliers should immediately guarantee the accuracy, integrity and authenticity of 

information announced online. A sudden change in market or environmental conditions may 

cause the information announced online to not be sufficiently accurate or appropriate for the 

occasion. If you encounter problems, our customer service staff will provide the necessary 

assistance, and act as an intermediary contact on your behalf with the suppliers.

In a very small amount of cases, we may cancel or reject orders based on “obvious mistakes” 

, such as a price error listed on the website, which viewed using commence sense, is 

considered to be not normal. In this case, the amount collected for room booking will be fully 

refunded. Whether a reason is sufficient or not to cancel or reject an order, this will be 

decided by KKday.

Your Registering Obligations

During member registration, you must provide correct, recent and complete information. If

you provide any wrong, untrue or incomplete information, our website has the right to 

temporarily suspend or terminate the account. If an account has not been used for a long time, 

our website reserves the right to close the account. Apart from this, if the created account or 

nickname have words that are indecent, harm the rights and interests of others, or do not 

conform to morality and law, our website has the right to request the user to change or close 

down the account.

Information Links

You may be transferred to other companies’ websites through the links on our website, but

this does not represent that our website has any relationship with these companies. Other 

companies are responsible for the websites they operate, and therefore are not within the 

limits of what our website can control and be responsible for. You agree that we are not 

responsible for the loss or resulting compensation from being directed from a link on our 

website to another company’s website. Our website may at any time, cooperate with other 

firms, manufacturers and third parties (content providers). With regards to all content 

published on our website, our website will indicate the content provider at the time of 

publication. In order to give respect to the content provider’s intellectual property rights, our 

website does not carry out any substantial examination or modification of the content 

provided, and is not responsible for the accuracy and authenticity of this content.

Member’s Account, Password and Safety

After registering, please keep a record of the account number and password. You are

responsible for the safety and security of keeping the account information and passwords, as 

well as responsible for all duties related to using the account. Please do not give your account 

number or passwords to a third party to use, and make sure that you have logged off the 

account after every use in order to avoid account theft.

If the account number or password is stolen, or any other security problem occurs, please 

notify us immediately. We will assist to solve the problem as quickly as possible, but we will 

not be held responsible for compensation or reimbursement duties and obligations.

Our website has the right to close accounts of members which have not been used for a long 

time according to our own considerations.

 

Protection of Children and Teenagers

Children and teenagers searching online has already become a ubiquitous trend. The 

acquisition of knowledge on the internet can develop a child’s maturity and competitive 

ability. However, there indeed still exists some information that is not suitable for them to be 

exposed to, such as eroticism and violence related information, which may ultimately do 

harm to a child or teenager’s soul and body. Therefore, in order to ensure that they use the 

internet in a safe manner, and avoid the infringement of privacy rights, the parent or guardian 

should try to fulfill the following obligations:

  1. First, check whether the website has a “Privacy Rights Policy” to protect personal

    information, and then decide whether or not to provide the necessary personal 

    information; at the same time, please continue to tell the children and teenagers they 

    cannot reveal any information about themselves or other family members (including 

    names, addresses, phone numbers, e-mail addresses, photos, credit card numbers, etc.) to 

    anyone. Furthermore, they should not accept any online person’s invitation for free gifts 

    and/or to meet alone.

  2. Be cautious when choosing suitable websites for children and teenagers to browse.

    When a child under the age of 12 is browsing online, you should accompany him during 

    this time. If your child is between the ages 12 and 18, please carefully consider whether 

    or not it is appropriate to use the internet by him/herself.

Privacy Rights Policy

Member’s registration and other special information are protected and regulated according to

the “Privacy Rights Policy” on our website. The user agrees for our website to collect and use 

personal information in accordance with the “Privacy Rights Policy”, including transnational 

transmission and storage, and the use of our website and affiliated enterprises’ internal 

departments. In the following cases, our website may give your information to the related 

authorities or other third party that advocates there being an infringement of rights and holds 

official documents of the necessary judicial authority:

  1. You must order according to the confirmed product quantity and price provided on our

    website. The transaction  has been made.

  2. Our website has an upper limit of the amount of a certain product that an individual

    customer can order. If the customer’s order exceeds this upper limit or the same 

    customer places the same order with multiple accounts, our website is only responsible 

    for the shipment of products within this upper limit quantity given for a single customer.

  3. You agree that all online purchases made on our website are based on the electronic

    transaction information automatically recorded by our website’s system. If there is some 

    dispute or discrepancy, the system’s electronic transaction information is deemed to 

    prevail. If you discover any incorrect transaction information, please notify us 

    immediately.

  4. Our website only provides a platform for the browsing of products and services, and in

    no way (directly or indirectly, independently or some other correlation) possesses, 

    manages, operates or controls the products of the cooperating suppliers. If the products 

    you order have any quality, warranty or service issue, please contact the cooperating 

    supplier to settle the issue. Our website will not intervene with the transaction 

    relationship between you and the supplier, nor will we honor any guarantee made by the 

    supplier.

    If you return products after ordering from our website, or cancel orders at a high 

    frequency, or partake is some other action which causes a burden on our website’s 

    system, or other detriment or loss to our normal business operations, then once this 

    action is determined to be a malicious act, our website reserves the right to refuse to 

    carry out any further transactions or cease to provide you with service.

  5. When you choose to pay by credit card, you must accurately fill in the card’s

    information. If we discover a situation where there was a false login or any fraudulent 

    activity of a credit card or visa financial service card without the cardholder’s 

    permission, our website must temporarily stop or terminate your member status, as well 

    as your right to use the ordered product. If there is a violation of related laws, the issue 

    will be investigated in accordance with law.

Transaction Matters of Attention

  1. You must order according to the confirmed product quantity and price provided on our

    website. The transaction is deemed complete after payment for the contents of the order 

    has been made.

  2. Our website has an upper limit of the amount of a certain product that an individual

    customer can order. If the customer’s order exceeds this upper limit or the same 

    customer places the same order with multiple accounts, our website is only responsible 

    for the shipment of products within this upper limit quantity given for a single customer.

  3. You agree that all online purchases made on our website are based on the electronic

    transaction information automatically recorded by our website’s system. If there is some 

    dispute or discrepancy, the system’s electronic transaction information is deemed to 

    prevail. If you discover any incorrect transaction information, please notify us 

    immediately.

  4. Our website only provides a platform for the browsing of products and services, and in

    no way (directly or indirectly, independently or some other correlation) possesses, 

    manages, operates or controls the products of the cooperating suppliers. If the products 

    you order have any quality, warranty or service issue, please contact the cooperating 

    supplier to settle the issue. Our website will not intervene with the transaction 

    relationship between you and the supplier, nor will we honor any guarantee made by the 

    supplier.

  5. If you return products after ordering from our website, or cancel orders at a high

    frequency, or partake is some other action which causes a burden on our website’s 

    system, or other detriment or loss to our normal business operations, then once this 

    action is determined to be a malicious act, our website reserves the right to refuse to 

    carry out any further transactions or cease to provide you with service.

  6. When you choose to pay by credit card, you must accurately fill in the card’s

    information. If we discover a situation where there was a false login or any fraudulent 

    activity of a credit card or visa financial service card without the cardholder’s 

    permission, our website must temporarily stop or terminate your member status, as well 

    as your right to use the ordered product. If there is a violation of related laws, the issue 

    will be investigated in accordance with law.

Default Handling

In order to safeguard the rights of all our website’s users and cooperating suppliers, if any of 

the following situations occur, our website will temporarily suspend or terminate your ability 

to make purchases, or disallow you to use a part or entirety of our website’s service:

  1. Provide faulty or untrue information on registration and login.
  2. Credit card theft or other fraudulent activity involving a financial services account.
  3. The termination of an agreement or refund action, which is determined by our

    website to be a malicious act.

  4. Harass or behave in an inappropriate manner with our website’s customer service

    department.

  5. Other violation of our website’s service terms or violation of law.

You agree that when in accordance with our website’s service terms, we temporarily

cease or terminate your ability to make purchases, or refuse to allow use of a part or 

entirety of our website’s service, any of these actions can be carried out without your 

consent, and our website will not be held responsible for any duties or obligations to you 

or other third parties.

User’s Law-abiding Duties and Commitments

You promise never to use our website for any illegal purpose or in any illegal way.

Furthermore, you promise to obey all related laws and regulations of Taiwan R.O.C republic 

of China as well as all international conventions related to use of the internet. If you are a user 

outside of Taiwan R.O.C, you must also agree to abide by all laws and regulations of the 

country you reside in. You agree and promise to not harm the rights of a third party or engage 

in illegal behavior through use of our website, including but not limited to:

  1. Uploading, posting, announcing or sending of slanderous, insulting, threatening,

    aggressive, indecent, obscene, untrue, inelegant, harmful to the rights of a third party, 

    violating public order and good custom, and any other unlawful words, pictures or 

    other forms of information.

  2. Doing harm to another person’s reputation, privacy rights, business secrets, brand

    rights, copyrights, patent rights, intellectual property rights, and other various rights.

  3. Uploading, posting, sending or spreading any programs and data that have viruses or

    are harmful to software or hardware so as to suspend, damage or hinder another’s 

    operations.

  4. Partake in illegal transactions or make false or entrapment type postings.

  5. Other behavior which is justifiably deemed by our website to be inappropriate.

Protection of Intellectual Property Rights

The protection of intellectual property rights  

The intellectual property rights of all of the software, programs and content used by our 

website are owned by our website or other authorized third party in accordance with law. 

Except in cases where our website has a special agreement, no person is allowed to use this 

property without the consent of authorized personnel beforehand. If someone has the desire to 

cite or share this intellectual property, apart from those with a specific legal biding 

permission, one must obtain permission from our website or have an authorized personnel’s 

written consent in accordance with law. If there is a violation, you are responsible for losses 

and compensation to our website.

Commercial Use Regulations

With regards to our website’s service, including: member content, advertising, software and 

the use or storage of account information, users are not allowed to replicate, copy, sell, trade, 

resell, or use this service for any other commercial purpose.

Member’s Behavior

The evaluation service our website provides is only for members who have already ordered

and completed their journey to voluntarily publish and share their own tour experience and 

related comments. The content of these evaluations do not represent our website’s own view 

or standpoint. We are not responsible for users’ own opinions nor do we guarantee the 

authenticity or accuracy of the information provided by the users. The users are held 

responsible themselves for the information posted or privately sent. Our website has the right 

to act in accordance with good judgment, to remove any information which violates the 

service terms, infringes on related laws, or is considered distasteful in some way.

Notices

If there is some information which needs to be announced in accordance with law or other 

regulations, our website may but not only use: e-mail, text messaging, multimedia messaging, 

traditional messaging, postings on our website’s webpages, and other current or future 

plausible ways to notify you, including notification for the modification of our website’s 

service terms. However, if you violate the service terms of our website or access our website 

without authorization, you will not receive the above mentioned notifications. When you 

access our website with authorization and agree to our service terms, you give consent for our 

website to send you any and all forms of notifications, which will then be deemed as sent.

Information or Suggestions

Regarding the use of our website’s service or the information and/or suggestions obtained

from other websites directed to by links on our website, out of respect for the provider’s 

intellectual property rights, our website will not thoroughly examine or modify the 

information provided. We also do not give any guarantee that this information is completely 

accurate. Before you make any related plan or decision, you should first ask a professional for 

assistance in accordance with individual preferences. If you believe that some content 

infringes on the rights of others or is untruthful, then please voice your opinions directly with 

the content provider.

System Interruptions and Failures

Our service’s system may experience interruptions or failures from time to time which may

cause an inconvenience to use, data loss, errors, tampering by others or other economic 

losses. You should voluntarily take preventative measures when using our service. KKday is 

not responsible for the compensation of damages which occurred as a result of using (or not 

using ) our service, unless it was deliberate or significant negligence occurred.

Advertising

All advertisement content, text and picture explanations, display samples or other sales

information that you have browsed through use of our service are designed and supplied by 

advertisers, and product and service providers. You should judge for yourself the accuracy 

and reliability of these advertisements. KKday is only entrusted to place advertisements, and 

will not be held responsible for guaranteeing the above mentioned advertisement’s content.

Others

If there is any discrepancy or conflict between the content of the Chinese and English

version of this agreement, the Chinese version shall prevail. The Chinese version of 

this agreement holds the highest level of validity.