Account Setting

If you still can’t find the confirmation, please click "Contact us" and leave a messge with your email address on to our staffs. We will help you as soon as we can.
You can't edit the registered email since it is your logging account. However if you want to receive the voucher in another email. Please also inform our staffs by click "Contact us" in your order.
You can find the language and currency options at the top right of the website. Scroll down and select the language and/or currency you prefer. (We only accept TWD payment by cerdit card and USD payment by paypal)
Click "Contact us", you can read and reply your messages in message box.

Traveling

When your order is completed, you can click “Contact us” in "Orders" to communicate with the seller or KKday custmer service for any further information. If you have questions about the product before you make reservations, you can also click “Contact our custmer service" to send out your request to us.
Please do reach our service them via emerency contact number/message, we will do our best to help you. If we could not succeed in contacting the seller either, we will cancel your order and flight for the refund with our the local agency.
Under very limited circumstances, the local seller has to cancel confirmed orders. We are experienced travellers, we fully understand this inconvenience and will try to provide a solution to make your travel experience unforgettable anyhow. Please provide the details listed below.
  • Your local seller officially cancels your confirmed order. When you receive the message from the local seller, explaining reasons why this happens, please check whether the order has been officially canceled or not. You can get the latest status in ""Orders"". If the status of your order is not updated to ""canceled', notify the local seller to complete the process. We will supervise the whole process to protect your rights.
  • Don't worry about your payment. We make sure that you get 100% refund from their side. If the seller cancels your confirmed order with force majeure, you can get all of your payment back. If the seller cancels your confirmed order without force majeure, you can get all of your payment back, besides, the seller has to compensate you according to the cancellation rules.
Your seller will contact with you, and find another pick-up point.
After the booking is completed, you can check the seller's contact number in the member center. KKday also will provide you the emerncy contact numebr via email a day before your travel date so that you could ask us for help even though you are at other countries. Please no worries.

Paying

We only accept TWD payment by cerdit card and USD payment by paypal
The passing away of a guest’s family member (direct relative only) Serious illness of the guest or a guest's family member (direct relative only)

Unexpected Situations

If your flight is delayed due to force majeure and you cannot arrive on time, please contact with your seller and KKday immediately and also provide referneces related as a proof.
If your flight is delayed due to force majeure and you cannot arrive on time, please contact with your seller and KKday immediately and also provide referneces related as a proof.